I recently sent some money to a relative overseas via an international money transfer agency. Unfortunately the money was stolen at the recipient’s end by somebody using a fake ID. The agency told me I need to provide a police report from Kuwait to get a copy of the fake ID.

However, when we went to the local police station we were told that they couldn’t issue a police report as no crime occurred in Kuwait.

Now the process is stuck as we need the fake ID copy to proceed.

Name withheld
Answer: The Kuwait police is correct as no crime has occurred in this country and only at the receiving end — in another country.
You should file a case with the police of that country and they will act on the report and collect all the evidence from the money transfer agency. A complaint should also be filed against the money transfer agency for giving the money to a wrong person and causing you a loss.
The money transfer agency has given you wrong advice so it does not have to compensate you for your loss. So take it to task and file a case against it in your country.