Al Ahli Bank of Kuwait Onboards ‘Digital Employee’ Technology in Partnership with CyberMAK Information Systems

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Kuwait City, May 14: Al Ahli Bank of Kuwait Onboards ‘Digital Employee’ Technology in Partnership with CyberMAK Information Systems

As part of its strategic digital transformation plan, Al Ahli Bank of Kuwait (ABK) recently announced its strategic partnership with CyberMAK Information Systems to enhance its banking services and customer experience through ‘Digital Employee’ technology from Automation Anywhere.

This initiative is part of the Bank’s ongoing internal cross-collaborations between Operations and Digital Transformation with an aim of improving operational efficiency to deliver advanced, innovative banking services to enhance customer service.

Elaborating on this initiative, Mohammed Al Bloushi, General Manager of Operations at ABK, explained how this solution automates repetitive tasks, resulting in enhanced efficiency and therefore, reduced time and effort for completing banking transactions.

Al Bloushi stated that, “The adoption of this technology mirrors ABK’s dedication to sustainably deliver advanced services. This commitment aims to meet customer needs with top-notch standards in a quicker and more efficient manner.” He continued, “The Bank plans to forge more partnerships in the future to align with the ongoing digital transformation in the banking sector and consistently meet evolving customer demands.”

Khalil AlQattan, Acting General Manager of Digital Transformation and Innovation at ABK, emphasized, “Leveraging artificial intelligence (AI) technology ,offers numerous benefits. This advancement enhances customer service to the highest banking standards, ultimately elevating the Bank’s competitive edge in the local market.”

He further elaborated, “Automation software aids in error reduction by minimizing human mistakes and enhancing operational accuracy through the use of AI. This mechanism mitigates risks and enhances customers service quality.” AlQattan further explained that this leads to cost savings where the automation decreases operational costs by allowing employees to focus on tasks beyond routine operations.

Furthermore, it accelerates operations by enabling banks to expedite various aspects, such as request processing, report generation, and account management.

Concluding his statement, AlQattan reiterated the Bank’s dedication to investing in digital transformation by leveraging cutting-edge technologies. He emphasized the importance of fostering partnerships with specialized technical entities to meet the Bank’s goals of delivering advanced and innovative banking services to all customers.

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