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Monday, December 02, 2024
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Indians vent ‘frustration’ after 19-hour Kuwait airport ordeal

‘Not entitled’ passport comment leaves bitter aftertaste

publish time

02/12/2024

publish time

02/12/2024

Indians vent ‘frustration’ after 19-hour Kuwait airport ordeal

KUWAIT CITY, Dec 2: Indian passengers flying from Mumbai to Manchester reportedly faced severe issues during their 19-hour ordeal at Kuwait International Airport after their flight made an emergency landing due to an engine fire. The passengers allege they received no food or assistance during their wait. According to a report published by NDTV, a chaotic video emerged on social media showing Indian passengers of the Gulf Air flight from Mumbai to Manchester arguing with the airport authorities. They claimed that only travelers from the European Union, the UK, and the US were provided with accommodation, while those holding Indian, Pakistani, and other Southeast Asian passports were left without help.

Sharing her experience with NDTV, one of the passengers, Arzoo Singh, said they asked for lounge access, but the airport authorities initially ignored their request, claiming that Indians and Pakistanis are not “entitled passport holders”, as only those entitled to a transit visa can be put in a hotel outside. They chased airport authorities for nearly two hours before finally gaining access to the lounge. Despite their requests, they were not provided with blankets or food, and they had no access to water for the first four hours.

In a post on its X account, the Indian Embassy in Kuwait confirmed that a team was on the ground to assist the stranded passengers and coordinate with the airline. Passengers were accommodated in two airport lounges, and efforts were made to place them in an airport hotel, though it was unavailable due to the GCC Summit. The embassy explained in the post that Indian nationals do not benefit from the visa-on-arrival facility in Kuwait, and all government offices were closed due to the summit. It announced on Monday morning that the flight to Manchester had “finally” departed at 4:34 am, and the embassy team was on the ground until the flight departed.

Gulf Air has not yet commented on the incident. According to passengers, the flight, which was traveling from Bahrain to Manchester after departing from Mumbai, had been airborne for nearly two hours when the emergency landing was announced. Arzoo Singh explained that the engine was on fire and there was smoke. After landing, passengers repeatedly requested a place to sit, but everyone was left sitting on the floor. She said that many passengers had important commitments, with some needing to reach the UK for work the following day, and they had been trying to contact the embassy for assistance.