12/04/2025
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12/04/2025
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KUWAIT CITY, Apr 12: In an achievement that reflects its continued leadership in the technology sector in the Kuwaiti market, Zain has once again claimed the top position at the Service Hero Customer Satisfaction Index Awards for the 13thtime. The company was awarded first place in both the Mobile Operators and Internet Service Providers categories for the year 2024.
The announcement was made during the awards ceremony honoring the top-ranked organizations held at the Four Seasons Hotel, attended by Waleed Al-Khashti, Zain Kuwait’s Chief Corporate Affairs and Relations Officer, alongside Faten Abu-Ghazaleh, President of Service Hero, and a number of executives and leaders from the winning companies.
For the 13th time in its history, Zain has led the telecom and ICT sector in Kuwait across both categories, having secured the highest number of consumer votes in the Kuwaiti market.
Zain takes pride in consistently topping these two categories year after year, which reflects its leading position in the technology, telecom, and digital services sectors in Kuwait. It also highlights the company’s excellence in exceeding customer expectations, fulfilling their ambitions and aspirations, and its ongoing efforts to enhance its suite of innovative services, solutions, and competitive offers to serve its customer base—the largest in Kuwait.
Zain secured first place in two distinct telecom categories for its success in achieving the highest customer satisfaction levels for the quality and efficiency of its products and services, outperforming competitors in the same categories. The company views this recognition as a testament to its unwavering commitment to delivering exceptional service to its customers.
Winning this award, which is based solely on customer and consumer votes, demonstrates Zain’s dedication to strengthening its leadership in the Kuwaiti market. The evaluation was conducted based on the quality of services offered, customer service excellence, and the trust of its customers in the company’s service quality.
Service Hero celebrated the top-performing service providers in the country for the year 2024, based on the Customer Satisfaction Index for the 15th consecutive year. The index was based on 28,837 validated consumer ratings, covering participants of both genders and from a wide spectrum of industries, nationalities, and educational backgrounds.
Headquartered in Kuwait, Service Hero is the only consumer-led customer satisfaction index in the Middle East. The company is a member of ESOMAR and adheres to the global organization’s principles for self-regulation and ethical market practices.
Service Hero is overseen by an independent advisory council to ensure neutral and objective results that accurately reflect consumer preferences, making its insights a trusted benchmark that provides transparent and relevant guidance to businesses.
The advisory council consists of academics and business experts representing leading educational and commercial institutions in Kuwait and the UAE, including the American University of Kuwait and the Australian College of Kuwait. Since its establishment in 2010, Service Hero has measured 280,000 validated consumer ratings, covering over 850 private sector companies.
