PAM launches new electronic services for domestic workers

KUWAIT CITY, July 8: The Public Authority for Manpower (PAM) has launched new electronic services through the “electronic forms” portal for domestic worker disputes, which includes nine types of complaints, reports Al-Qabas daily. It is now possible for a domestic worker to file two types of complaints - the first against the employer, and the second against the recruitment agency.

In addition, an informed source explained that PAM has provided an electronic form for domestic workers, which will enable them to submit a complaint, either related to “claiming late salaries, financial dues, receiving documents, leaving the country or transferring”.

The form also allows workers to register a complaint with the recruitment office, irrespective of whether it is related to final cancellation of travel, human trafficking, illegal employment, or dealing with a refund. The authority maintains the right of the employer by giving him the right to file complaints with the recruitment office, irrespective of whether his claim is related to final cancellation of travel, refund of the value of the deportation ticket, or refund of the recruitment amount.

He will also have the right to complain about the worker if the latter escapes from work or does not have the desire to perform his duties. Through the portal, a domestic worker can apply for a residence extension if he had registered a previous complaint. It is also possible to issue a clearance certificate for the domestic worker through electronic forms.